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Originally introduced pcAnywhere as a telecommuting tool, providing secure remote control solutions for larger organizations. Today, pcAnywhere is used not only for safe and secure telecommuting by large and small offices alike, but also for help desk applications and troubleshooting PC problems at remote offices. With the latest iteration of Symantec's pcAnywhere software released this week, David Scott, pcAnywhere senior product manager, said the company has updated the look and feel of the program, providing a more organized remote access solution. 'pcAnywhere 11.0 extends beyond remote control by providing IT administrators integrated Remote Management tools and enhanced file transfer to accelerate helpdesk and server support problem resolution,' Scott said. 'We've also added remote management tools (below) so administrators can figure out what's wrong faster.' For both the enterprise helpdesk and the small business IT department, pcAnywhere 11.0 is designed to save companies time and money by enabling administrators to connect to machines all over the world or even in their own office without ever leaving their desk. Newly added connection features are video driver agnostic, which enhances ease-of-use by allowing administrators to begin remote sessions in fewer steps — as long as they are capable of working behind the network firewall.